Contact Centre Executive - Audi Digital

Executive Mandate Specification

We are looking for a driven individual to come and join our Digital Experience Team based at Oldham Audi.

Here at Jardine Motors Group we want to be the best motor retailer as judged by you and we are looking for self-motivated and curious individuals to support us in revolutionising the face of Digital Motor Retailing.

If you have previous experience of working within a fast paced environment or are digitally minded and want the chance to work for an aspirational brand, we are looking for you!

Duties, Responsibilities & Person Specification

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

We are looking for someone to:

• Be responsible for handling all digital sales enquiries across multiple channels 7 days a week, working flexible hours to suit business needs and enquiry arrival patterns
• Communicate with customers using their preferred method of contact (email, phone, SMS or social media)
• Convert digital sales enquiries into appointments, test drives and opportunities to sell for all dealerships
• Capture accurate customer data and update manufacturer and business systems accordingly
• Achieve department KPIs
• Complete outbound appointment generation activity when required
• Deliver exceptional customer experience to every customer
• Be a team player in a very busy department

You will:

• Take ownership and pride in delivering an unparalleled level of customer service
• Have experience working to sales targets and tight timescales.
• Be self-motivated to convert every enquiry into an opportunity to sell for our sales teams
• Work well as part of a dedicated and collaborative team as well as on your own
• Communicate across all business levels and build relationships with key stakeholders

INDMP

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,000.00 per year

Benefits:

• Cycle to work scheme
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship