Customer Service Advisor - Remote working

Executive Mandate Specification

Job Profile

Jo Holdsworth recruitment are currently recruiting a Customer Service Advisor, working for a well-established service provider on a remote basis.

You will be part of a successful Customer Service team who are based all over the UK, being the first point of contact for a high volume of incoming calls from landlords, letting agents and tenants.

Responsibilities will include, but not limited to;

• Taking high volumes of inbound calls whilst maintaining a high standard of Customer Service
• Assist with any billing and credit control queries
• Working on live chat during quieter periods
• Processing payments where required
• Dealing with and managing queries
• Processing membership applications along with the protection and un-protection of deposits ensuring that the correct procedures are followed

Experience, skills set and/or qualifications required:

• Experience working within a Customer Service role and dealing with customer queries both over the phone and via email
• Ability to plan and organise, prioritise, making effective use of time and resources
• Excellent attention to detail ensuring that high standards of quality are consistently maintained
• Excellent interpersonal and motivation skills, with the ability to work within a team environment and across departments so that effective working relationships are maintained

Salary is up £23,000 per annum depending on your level of experience

Working hours are 40 hours per week on a shift pattern.

Location: Home based

23 days holiday + UK bank holidays

Flexi-time

Life assurance

Private healthcare for you and dependents

Employee Assistance Programme, including GP Line, cashback for treatments, advice line

Season ticket loan

Rental deposit loan

Annual leave purchase scheme

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment - Recruitment Agency)

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Canteen

Schedule:

• Monday to Friday
• No weekends

Work Location: One location

Reference ID: MJ-J8941

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship