Customer Service Administrator

Executive Mandate Specification

We’re currently seeking a Customer Service Administrator in our friendly Perry Barr Office to provide an office-based link between customer and Company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

In this role you will:

· Complete all calls according to schedule

· Process all documentation correctly and maintain files and records according to procedures

· Expand business/obtain appointments from customer base

· Action messages received

· Liaise closely with and provide support for the Customer Service Executives

• Other Ad hoc duties as required.

This role offers a range of benefits including:

· Insert salary range

• Access to a company Share Save Scheme
• Employee wellness programme and referral scheme
• Company pension
• Life assurance
• Access to an award-winning training academy dedicated to staff development

Johnsons Workwear is one of the UK’s largest suppliers of textile service solutions. We work with thousands of customers across all sorts of industries, including food manufacturers, the motor trade, engineering companies, dental surgeries and chemical plants to name a few.

Our customers range from huge multi-national household names to independently owned family businesses and we take care of every single one of them. They like us too – as we get independently reviewed by our customer base each year and always come out on top for our shape and size in our industry.

We’re an employee focused business, committed to developing our people to ensure that we have the best there is as part of our team and we’re looking for our next Workwear Hero to become part of the hugely successful Johnsons family.

INDHP

Job Types: Full-time, Permanent

Salary: £9.79-£10.42 per hour

Benefits:

• Company pension
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Perry Barr, B42 2EU: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• office based: 2 years (preferred)

Work Location: In person

Application deadline: 27/03/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship