Account Executive - Saas

Executive Mandate Specification

We are building an exceptional business, aiming to transform customer service provision through the power of AI and machine learning. Our customers have told us this is a game changer, and we agree - and so we are now offering a fantastic opportunity to join us on the journey of building a best-in-class offering.

Your primary role will include creating and managing a pipeline, mastering all aspects of your prospects’ buying journey and closing business. Your focus will be on securing Demos, Proofs of Concept and ultimately full subscriptions to drive revenue for a Saas for Customer Service product.

Responsibilities:

• Create your own pipeline using your existing network, tools such as Zoominfo, market intelligence, industry events etc.
• Manage your pipeline using Hubspot
• You should be the master of your prospects’ buying process,including leading the discovery process, product demos, capturing a brief, creating proposals with pricing, presenting, negotiating contracts, closing deals etc.
• In addition, you'll be responsible for qualifying, managing and closing inbound leads
• Collaborate with the Customer Success team to secure upsell and cross sell opportunities with existing customers
• Work effectively with both the Demand Generation and Product teams, providing prospect insights and feedback to improve lead generation, marketing support & product development
• Undertake weekly sales pipeline status updates, sales forecasting and reporting to leadership

Skills Required:

• 4+ years of B2B (or B2B2C) sales experience
• Minimum 1-2 years’ experience selling SaaS solutions in the Customer Service space
• Experienced selling to relevant senior stakeholders (Directors/Heads of Customer Service, Customer Experience etc.)
• Experience selling to mid market US brands, ideally in Retail & Consumer Products
• Proven track record building a pipeline, managing a pipeline, closing sales & exceeding targets
• Existing network of relationships to target
• Experienced in consultative sales
• An entrepreneurial self-starter with the drive, perseverance and ability to hit ambitious scale up targets

What do we offer:

• A highly competitive salary and commission plan
• Great opportunity for personal growth & enhanced rewards - we’re growing fast and so is our market, providing great opportunities to increase responsibilities
• A strong culture focused on rapid learning, teamwork, a supportive workplace, obsessive customer-centricity, innovative technology, transparency and collective success

Job Types: Full-time, Permanent

Salary: £40,000.00-£65,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• B2B Saas Sales (required)
• Customer Service Product (preferred)

Work Location: Hybrid remote in London

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship