Stockroom/Ecommerce Assistant

Executive Mandate Specification

About Us

Little Lies is inspired by great tunes and beautiful things. We love 70s boho style, anything to do with Led Zeppelin and all things festival. Our name comes from the classic Fleetwood Mac song, which cements our brands musical influences. Stevie Nicks in the 70s is a classic Little Lies customer; amazing boho style with her own stamp, a trend setter with a love of music. We’re on a journey and we’re looking for the best people to come along for the ride!

The Position

As a Stockroom/E-commerce assistant, you will hold a key position in our gang. Confident to manage stock deliveries and order processing, you will be responsible for getting orders out to our customers. Working as part of the warehouse team you will maintain a high standard of organisation, cleanliness and efficiency. Assisting with Customer Service via e-mail, phone and social media, as well doing data entry and operational processes. You must care about the full customer experience, combining a friendly nature with a love of working hard to get the job done!

Key Responsibilities

• Processing deliveries and stock; receiving, unpacking, counting, checking quality, matching with invoices, barcoding and moving stock to correct location in stock room
• Picking customer orders from pick sheets
• Prepare and packing customer orders to a consistently high standard in line with specified methods
• Assisting with Customer Service; responding to customer emails, messages and phone calls, assisting with anything from sizing queries, complaints and order tracking, to styling advice; all whilst maintaining the Little Lies’ tone of voice
• Unpacking and processing customer returns
• Have strong knowledge of our product catalogue to enable a high level of customer care
• Maintain a clean and tidy working area and warehouse
• Additional duties as required

Required skills + experience

• Retail experience desirable
• Experience working with a tight knit, fast paced team in a dynamic environment
• Prior experience, or the ability to cope with, a high-volume output role
• An enthusiastic, energetic and driven personality
• Adaptable, self efficient and hardworking
• Excellent organisational and time-management skills
• High level of accuracy and attention to detail
• Must have knowledge of Microsoft packages
• Must have excellent Customer Service skills
• Must have a high level of written and verbal communication skills
• A high level of manual handling is required

Job Types: Full-time, Permanent

Salary: £10.42 per hour

Benefits:

• Casual dress
• Company events
• Employee discount
• Flexitime
• On-site parking
• Store discount

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Application question(s):

• Will you be able to reliably commute to Glencarse, PH2 7LX for this job?
• Please confirm how many hours/days a week you are able to work?
• What excites you about Little Lies?

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship