Customer Service Co-Ordinator

Executive Mandate Specification

Reports to: Deputy Centre Manager

Objective: As part of the operations team ensure that customers book and have all the resources they need for an enjoyable visit

Key Tasks:

Bookings & Front Of House

• Handle telephone and email enquiries, translate low level enquiries into bookings.
• Ensure that all necessary customer paperwork is sent and received - such as group bookings forms, medical information etc.
• Follow up on bookings as necessary to ensure accurate delivery and assist in any help required by customers regarding their booking.
• Liaise with the marketing team to ensure up-to-date knowledge of all offers and promotions.
• Provide reception cover and meet and greet visitors.
• Check in with group leaders/parents to ensure everyone is having a great visit - assist as required.

Operations

• Assist with bed change overs if/when required. During peak months we can need to change a lot of sheets in a short amount of time, so the whole team is sometimes needed to help.
• Assist with the tuck shop and Horsebox café if/when required – all team members receive barista training so that we can help out and make sure teachers/parents are able to get a coffee whenever possible!
• Assist housekeeping team to ensure that we are keeping internal areas tidy and beds/rooms made ready for visitors – this includes helping with final checks and run throughs before showing guests to their spaces, making sure that everything is perfect before our guests enter.

All team members are expected to embrace the cultures and values of the organisation and support the team to achieve the objectives of the organisation.

Qualities

• Good customer service skills
• Excellent attention to detail
• Good interpersonal skills

Key Performance Measures

• Ensure a high customer service rating from all visitors
• Increase booking numbers

Contract Information

This is a seasonal position commencing 1st April and ending 31st October. Work 40 hours per week, which will include bank holidays, weekends and evenings. Salary of c£22,000 depending on experience. Affordable accommodation may be possible on site if desired.

Job Types: Full-time, Temporary contract
Contract length: 7 months

Salary: Up to £22,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Relocation assistance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Marlow, SL6 1RE: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Reference ID: LAC - CSO
Expected start date: 01/04/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship