Customer Service

Executive Mandate Specification

Company description

Online Fashion retail selling ladies' clothing via our website

Job description

We are an online fashion retailer looking for a customer service advisor.

This role involves dealing with incoming enquiries relating to already placed orders/refund/exchanges or about the new products etc.

Queries are coming via email or social media messages hence no phone enquiries are being dealt at the moment.

Staying on top of the emails and messages and making sure all the enquiries are dealt in professional and timely manner.

The role also involves regular posts on our social media channels, a good knowledge of social media channel will be an advantage.

Previous customer service experience in similar setup is essential.

Must be well organised and have ability to prioritise tasks as per their importance.

Excellent communication skills required.

Monday to Friday

4 Hours a day

Working from Home, no commuting required.

Flexible Hours between 09:00 am and 05:00pm

Job Type: Part-time
Part-time hours: 20 per week

Salary: £9.90-£10.00 per hour

Benefits:

• Casual dress
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Remote

Application deadline: 07/02/2023
Reference ID: LWF012023
Expected start date: 13/02/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship