Customer Services Specialist - 6mth FTC

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Customer Services Specialist

The Role:

We are looking for a Customer Services Specialist to join us on an initial 6 month contract to support with some key customer facing activity. This role will focus on handling customer queries of a varied nature, support the customer complaints process and making outbound calls to customers. We are looking for a confident communicator who can work from instruction and from their own initiative.You will be part of a small and friendly team who support each other to ensure our customers get a great service.

Location:

The successful applicant will work in a hybrid role, working remotely from home and in the office (Edinburgh, South Gyle)

Key Responsibilities:

Key Knowledge, Skills & Experience:

Job Level: Colleague

Closing Date: 28 February 2023

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.