Reservations Agent

Executive Mandate Specification

Job description

Are you inspired by luxury hotels and driven to deliver the best possible customer experience every time?

We’re looking for a proactive and friendly individual to join our Sales Team; someone who will quickly and instinctively understand a customer’s needs and enjoys offering a solution. First impressions are lasting and as a Sales Advisor, enthusiasm, empathy and expertise go a long way.

You’ll be generating sales by answering calls, asking perceptive questions to get the information you need to make the ideal recommendation. You’re persuasive and have a flair for accurately describing the features of our hotels and resorts – but you’re also patient and always listen. Whatever their requirements, you’re keen to go the extra mile to ensure the perfect outcome for our customers. Offering great service doesn’t stop with the booking; you’ll be able to enhance our guests’ experience, either before or after their arrival, by suggesting products or services that will make their stay extra special.

This is a fast-paced environment where every call offers a new challenge so previous experience as a Sales Advisor or in a similar sales / customer service role would be helpful. You’ll find this a hugely rewarding role if you’re comfortable working to call-based sales targets and love to go the extra mile to provide outstanding service.

In return, we offer excellent rates of pay and benefits, flexible working hours with the potential to pick up additional overtime.

Responsibilities

• Answer incoming calls from prospective guests with a view to following through to a booking.
• Provide information about locations, features, prices etc, describing the benefits and tailoring the information to each potential guest.
• Ensure that the guest's personal information is accurately recorded in a computer system.
• Maintain a sound knowledge of all products and trends, including tactical and marketing activity.

Requirements

• Experience as a Sales Advisor or a similar sales/customer service role, preferably telephone based, with an understanding of working to sales targets.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills – verbal and written
• Proficient in English
• Friendly and guest focused
• A good academic education to Higher Grade standard
• Team focused but can work on own initiative

Job Types: Full-time, Permanent

Salary: £9.45 per hour (under 24 years); £10.00 per hour (24 years and over).

Benefits:

· Generous discount on regular room rates

· 25% discount on food, drink and spa treatments across the group

· 20% discount on golf

· Free use of our leisure facilities, including pool and gym, during off-peak times

· Auto-enrolment into our pension scheme and life assurance

· Wagetream: a free app offering a real-time view of accrued pay and access to it

· On-site parking

Schedule:

• 8-hour shift with flexible working hours + potential for overtime
• Monday to Friday
• Weekends

Job Types: Full-time, Part-time
Part-time hours: 20 per week

Salary: £9.45-£10.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Gym membership
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Bathgate, EH48 2RX: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship