Customer Service Team Manager - Out Of Hours

Executive Mandate Specification

Short Description: Fantastic opportunity to manage the Customer Service Advisors on the out of hours team/ Salary: upto £36,000

Full Job Description

Given the opportunities for progression with this role, we normally expect a high number of applications. Please don’t delay and send your CV today Fantastic opportunity for a Team Manager for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Team Manager will be responsible for the Customer Service Advisors on the out of hours team.

In return, the Team Manager will expect a salary of up to £36,000, 26 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.
Role & Responsibilities: Managing the Customer Service Advisors on the out of hours team
Providing development plans in order to improve capabilities
Assisting with both internal and external audit procedures
Skills & Requirements: Strong management experience is imerpative
Team player with the passion for helping others
Proactive, with the ability to work with initiative
Able to work as part of a team to ensure client SLAs are met

Job Type: Full-time

Salary: £34,000.00-£36,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Customer service Management: 1 year (preferred)

Work Location: Hybrid remote in Glasgow

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship