Customer and Sales Advisor

Executive Mandate Specification

Mail Boxes Etc. (MBE - www.mbeglobal.com ) is one of the world’s largest networks of retail-based service centers operating as a third-party service provider of shipping, logistics, printing and marketing solutions to small and medium enterprises and consumers. Through our network of people, we help businesses and private persons to improve their productivity by outsourcing those requirements and processes not corresponding to their core business. Headquartered in Milan, Italy, MBE Worldwide has under three distinct brands about 2.500 locations operating in 47 countries.

People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a Customer and Sales Advisor , to join our team in Accrington

Person Specification

• A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.
• Excellent interpersonal skills and ability to project manage, negotiate and work successfull
• Excellent written and spoken English.
• Strong IT skills, including Microsoft Office.

Benefits

• Salary £21,000 - £22,0000
• Company Bonus Scheme
• Performance Bonus Scheme
• 25 days plus 8 bank holidays

Role

Auction Logistics activities:

• Training franchisees on the Auction Logistics processes
• Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorised prior to the sale date
• Monitoring and reporting on the accuracy of the categorisers
• Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
• Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding pre-defined service levels
• Ensuring that all other customer service requests in relation to “Auction Logistics provided by Mail Boxes Etc.” are responded to

Mailbox activities:

• Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
• Process non-compliant mailbox customers, in-line with company policy
• Cancel mailbox services at customers request, in-line with company policy
• Provide support to online mailbox customersGeneral activity:
• Handling telephone and email enquiries from customers in accordance with MBE UK Guidelines
• Providing analysis and inputting on the continuous improvement of the systems and performance of the division
• KPI reporting, including but not limited to; Sales income per store Mailbox status (e.g. live, on-hold, terminated) New and cancelled customers and non/late payers Auction Logistics monthly sales data

Job Type: Full-time

Salary: £21,000.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Accrington: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer support: 2 years (preferred)

Work Location: Hybrid remote in Accrington

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship