Customer Care Assistant - North Cheam

Position Description:

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.

We have openings in our franchise branch, operated by a local business person trading under the McDonald’s name. What does this mean for you? One of the many perks is a tighter working community! Refer to additional information for more details.

Some of the benefits of working with us are: a free meal every shift you work, fortnightly pay, progression opportunities; world class training; pension and private health care after 3 year’s service; guaranteed hours contracts of 4, 8 & 16 hours, meaning your hours are guaranteed to you each week.

Position Requirements:

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with both internal and external customers, creating positive experiences. Having the ability to be productive and thrive under pressurised conditions is key.

Position Attributes:

• Naturally friendly, courteous, accommodating behaviours and the ability to use initiative in testing situations.
• Effective communication skills such as active listening, face-to-face verbal communication and eye contact are a must.
• We place lots of emphasis on understanding the importance of maintaining high standards of quality, service and cleanliness.
• Maintaining positivity and high energy levels whilst working both efficiently and productively is essential.
• We also have high expectations on smart and clean appearances.