IT Service Manager

Team IT & Change

Location Holborn Office

County Central London

Ref # 18936

Closing Date 28-Apr-2023

• 
  Providing IT service management to colleagues, and helping to bridge the gap between IT and the business
• Building clear strategies and plans to enhance and improve the service provided
• Supporting our Incident Management processes, coordinating efforts to restore service disruptions quickly
• Assisting with Problem Management, RCA reporting, trend analysis or managing specific Problem Records
• Maintaining and monitoring ITSM SOPs, P&Ps, SLA, OLA and IT Service Catalogues on a regular basis
• Developing and maintaining regular reviews with our business partners, articulating the performance of IT, updates, feedback and efforts aligned to Service Improvements
• Ensuring agreed commitments detailed within IT SLAs are met and documented for clarity and Audit purposes

• 
  Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Experience within an IT service management role
• It is essential that you have in-depth knowledge of ITIL (V3+) best practice, with ITIL Foundation certified, and how to implement, look after and monitor it
• Working experience of ServiceNow, as this role will be fully utilising this
• Experience of working with key stakeholders efficiently at all levels

• 
  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!