Service Administrator

Executive Mandate Specification

Sales and Service Administrator:

Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

Office Location: Travellers Lane, Hatfield, AL10 8XB

Hours of work: Monday – Friday, 9:00 – 17:00 - with hybrid working

9 Month Fixed Term Contract

Role summary:

The role is responsible for processing of Customer orders or enquiries by using phone, email and processing them on our SAP System Collecting and reporting of sales data to the division. You will also assist with CRM database maintenance, training course and service administration.

Skills/Responsibilities:

To be successful in this role you will need to:

• Accurate order processing using SAP and applying correct discounts
• Handling of incoming telephone enquires
• Stock checking / stock chasing / price checks
• Administration and authorisation of returns of faulty / non-faulty products
• Dealing with picking errors/ damages / invoice queries / credits
• Administration of special discount forms Raising stock and non-stock purchase orders
• Support to the external sales team
• CRM database content maintenance
• Booking customers onto training courses / invoicing / purchase orders / reporting
• To Support in System Service Admin when required
• To support in Training Admin when required Understand and comply with all relevant company policies

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Group Income Protection Scheme
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

About Us:

We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

Job Types: Full-time, Permanent

Salary: £25,000.00-£26,000.00 per year

Benefits:

• Company pension
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Hatfield: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Hatfield

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship