1st Line Support

Executive Mandate Specification

Permanent

£25,000

Are you an eager and proactive tech-minded person with experience in customer service? If so this could be the ideal opportunity for you!

Working from modern offices, providing remote support with the opportunity to get desk-side with users, you will have an exciting and varied working week supporting a wide range of the latest technology solutions.

THE ROLE

To provide office-based 1st line telephone and remote access support for a wide range of I.T. issues.

To provide professional on-site support to and installations for a wide range of clients. To complete all electronic and manual knowledge base records as required.

Provide end-user training where required.

Requirements:
Good diagnostic skills

Good communication skills and excellent telephone manner

Experience of ticketed remote support environments

Knowledge of Microsoft desktop operating systems (XP, Vista, Windows 7)

The role sits within a recently established, in-house, support team and presents an opportunity for an experienced and qualified engineer who is looking to join a stable and expanding organisation. Although looking for a qualified and experienced professional the organisation provide excellent personal development opportunities including training and exposure to new technology as well as the chance to progress within an expanding company.

If you are interested in this role please forward your CV to james.scott@akkodis.com for immediate consideration.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship