IT Site Support Engineer

Job ID

9923

Our Company

Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.

Network Plus is now one of the UK’s leading utility and infrastructure providers, with offices and depots stretching from Carlisle to the South coast. We deliver services to clients and the public 24/7/365.

Core services include repair, maintenance, construction and installation of utility and infrastructure assets. We provide traffic management through our sister businesses; Go Traffic Management and Capital Traffic Management. Vegetation management and tree cutting activities are provided through EOS Contracting.

We pride ourselves on hiring and retaining fantastic people. We aim to be inclusive and respectful in the way we develop our people.

Our Role

As a Site Support Engineer, you will provide technical support services across our Midlands and Welsh sites. In this role, you will facilitate new site deployments and mobilizations as well as offering general IT support across the Midlands and Wales .

This role will cover sites across East Midlands, West Midlands and Wales.

Key Responsibilities

We are looking for someone to:

• be responsible for the setup and maintenance of remote site networks as well as the documentation of those networks
• work closely with the service desk team and help by resolving and support issues whilst onsite at any of the remote offices
• liaise with the service desk to ensure that any support need is fulfilled whilst on the sites
• ensure that all hardware is configured and ready to deploy at sites in accordance with build specification and customer requirements
• ensure that all network devices are configured in accordance with best practice security requirements and Network Plus build specifications and pre-tested
• work as part of a team to achieve results on 1st time fix whilst attending site
• help and support for all customers; aking time to ensure all customers’ needs are met and strive to exceed customers’ expectation levels through great service
• comply with all systems, procedures and processes; so that the company and customer information is accurate
• be in line with Service Level Agreements delivering the requirements of Network Plus, ensuring that targets are met
• deal with priority one incidents; escalating where necessary to 3rd line support and IT management
• keep current with the latest desktop and mobile and network technology

Experience and Qualifications

• Full clean UK driving license
• Desktop and Server operating systems
• Hardware
• Mobile phone technology
• Network hardware configuration and troubleshooting
• Wireless network Systems
• Printing technologies
• A very analytical mind, able to tackle a problem from different angles and make decisions quickly
• Strong communication - good written and oral communication skills
• Excellent interpersonal skills
• Ability to present ideas in business-friendly and user-friendly language

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here – https://networkplus.co.uk/privacy-and-cookie-policy.

IT

Support