Single Point of Access Call Handler - District Nursing Service

Executive Mandate Specification

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately

(Please note the salary is Pro Rata) for part time hours.

The Single Point of Access Service provides support to District Nursing services across Glasgow City HSCP. Call handlers are required to work in an extremely busy environment responding to calls from a variety of individuals including GP’s, acute services, clinical staff, referrers, patients, carer’s, family members etc. The service operates between the hours of 8:00am to 8:00pm seven days per week and successful candidates will be required to work a range of shifts between these hours. Vacancy is for 1 part time staff member, working 18.75hrs per week on a permanent basis. Applicants should be customer care focused, possess an excellent telephone manner and be computer literate with good keyboard skills. Previous call centre or similar experience is desirable although full training will be provided. Contact Details for Informal contact: Name: Claire Mitchell. Contact Number: 0141 207 9588, Email: Claire.Mitchell4@ggc.scot.nhs.uk

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship