Coleraine: Area Service Manager

NWCare, is an award winning company and one of the leading health care providers in the province. Due to expansion of service is recruiting for an Area Service Manager for our Coleraaine branch (opening soon).

This job is

• To organise and supervise the delivery of home care support services to Service Users in their own homes
• To work in a flexible and reliable manner in response to the needs of the service
• To manage a team of Domiciliary Care Workers
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
• To ensure that a quality care service is delivered to all Service Users
• To work within GDPR legislation

MAIN RESPONSIBILITIES

• Accept, allocate and process referrals for new care packages
• Accept and process changes and amendments to existing care packages
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
• Monitor and report changes in Service User condition to key worker
• Organise and lead staff meetings
• Manage time-sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
• Participate in the out of hours cover rota
• Undertake Service User assessment and risk assessment for Service Users
• Maintain accurate and confidential records in accordance with company policy
• Assist with the monitoring an evaluation of service provision
• Assist Registered Manager in the recruitment of domiciliary care workers
• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
• Assist the Registered Manager and Human Resources Manager in processes, when required
• Provide care package to Service Users in an emergency situation
• Participate in mandatory training as required
• Ensure area PMMRs are within company benchmark
• Ensure Services are managed in compliance with RQIA standards
• Ensure an effective, safe and well led service delivery
• Cover the on-call phone on a rota basis – when all Team Leaders are in place ASM should have the phone from 17:00 hours on a Monday through until 09:00 on a Friday. Team Leader will take the on-call phone 17:00 Friday until 09:00 Monday. Depending upon the needs of the business, it may be necessary for ASM to cover the on-call rota over the weekend e.g., ‘flu

• QUALIFICATIONS and TRAINING

  Good general education to include good numeracy and literacy skills

  Minimum of QCF Level 2 in Health and Social Care

  Shortlisting by application form

  EXPERIENCE

  At least 3 years’ experience in a care setting

  Experience of coordinating rotas

  Experience of managing staff

  REGISTRATION

  NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered

  Professional body registration check

  REQUIREMENT

  Enhanced AccessNI

  Right to work in UK

  SKILLS

  Excellent communication skills, written and oral

  Ability to respond to sudden changes in service delivery requirements

  High standard of accuracy

  Ability to problem solve and exercise judgement

  A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.

  Ability to work cooperatively and effectively as part of a team

  Ability to plan and prioritise workload in a highly organised way

  CIRCUMSTANCES

  Flexibility in working hours to respond to business needs

  Car driver with vehicle appropriately insured for business use

  Participate in the out of hours on-call rota

QCF level 3 in H & SC