Call Centre Agent

Executive Mandate Specification

Do you enjoy engaging with customers and providing solutions to make their lives easier? Do you strive to reach your own personal and team goals? Do you like the idea of working within a fun team with exciting incentives and competitions? If so then we want to hear from you!

At Oak Tree we are passionate about providing comfort, freedom, quality and value. We’ll give you every chance to build a solid, rewarding career and become a much-loved part of our team.

What would my day look like?

• Receiving incoming calls and online enquiries
• Building rapport with customers
• Understanding their need for the product and qualifying it's suitable
• Explaining the company and product benefits
• Booking appointments for our demonstrators to show the customer product

That sounds amazing, am I right for you?

Our employees come with a wealth of different experiences and whilst call centre and/or telesales experience is desirable it is not essential. We're looking for individuals who:

• Have an excellent telephone manner
• Are able to build rapport with customers along with being patient
• Are reliable, trustworthy and motivated
• Strive to achieve both personal and team targets
• Have a positive attitude

What would I get in return?

• Full induction training
• Progression opportunities - we promote our talent from within
• Regular team and individual competitions and incentives
• Pension scheme & limited private health coverage
• Overtime offered
• Company parties

Hours: Monday-Friday 9:00am - 5:00pm. You must be prepared to work every other Saturday for which you receive a day in lieu during that week. There is also a rotation of one in ten Sundays (10am-4pm).

Salary: our current team have earnings between £32,000-£38,000, however it is an uncapped commission structure.

Job Types: Full-time, Permanent

Salary: £32,000.00-£38,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Referral programme

Schedule:

• 8 hour shift
• Flexitime
• Weekend availability

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship