Desktop Support Engineer

Executive Mandate Specification

One World are seeking a Desktop Support Engineer to join our dynamic, innovative, high skilled team at our brand new office in Shoreditch. You will be expected to be the single point of contact for anything IT related in the office. A really exciting time for us a business, this is a great opportunity to be the first hire in the department, with lots of room for potential growth. This role requires an analytical, methodical thinker who enjoys problem solving and interacting with users.

Technologies deployed include Microsoft 365, Desktop/Laptop Windows 10 and Mac OS, VOIP telephony using 3CX, Mimecast, Intune, Android and iOS Devices.

Key Responsibilities

· Creating and Maintaining user accounts

· Troubleshooting and resolving desktop equipment and software access issues

· Ordering new tech equipment

· Setting-up and configuring new IT equipment

· Organising tech equipment to be delivered to employees homes for their home set up’s

· Ensuring One World employees have complied with the necessary IT forms

· Maintaining and upgrading existing user equipment

· Installing and configuring operating systems and computer software

· Troubleshooting basic network and connection issues

· Prioritising and managing logged issues

· Supporting the VOIP telephone systems and mobile phones

· Maintaining the Asset Database

· Disposal of ‘end of life’ equipment

· Contributing to IT related projects

Skills Knowledge and Expertise

· Understanding of IT Packages including, Microsoft Office, Thin Client IGEL, Desktop/Laptop Windows 10 and Mac OS, Citrix (application delivery) and VOIP telephony using 3CX is preferable

· 3+ years in a similar role

· Driven and self-motivated

· Proactive problem-solving capability

· Flexible and adaptable

· Able to work to deadlines and meet targets

· Excellent communication skills and a good telephone manner

· Team Player but also able to work independently to understand issues and provide solutions

· You don’t mind doing the work, whatever it is – you can see the impact at the end and you are in it for the long haul

· Ability to think clearly under pressure

· Sound decision making capabilities

· Awareness of, and interest in IT

· Happy to be in the office 5 days a week if there are meetings taking place that may require IT support or more complex IT set up

Benefits

• Competitive Pay
• Annual Salary Review
• Competitive Bonus
• Interest Free Company loan
• Life Assurance
• Pension Scheme
• Work from home tech set up
• Referral Bonus up to £750 per person you refer to work at One World
• Care First – Counselling and Support
• Tailored learning, progression and development plans
• Monthly paid for team socials
• Free Eye Test annually + vouchers towards glasses
• Supply Chain Academy - Masters with MBA top up and BA Honours Supply Chain Degrees
• Cycle to work Scheme
• Brilliant personal training and development budget
• Relaxed dress code

Job Type: Full-time

Salary: £45,096.72-£120,651.76 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship