Travel Consultant

Executive Mandate Specification

An exciting opportunity has arisen to join Oyster Travel!

Oyster Travel have been nominated three years in a row as the Top Travel Agency in the East Anglia by TTG and we are looking for a fun, knowledgeable and well-travelled person to join our Oyster family.

Key responsibilities:

• To sell and book holidays by establishing the customers travel needs to provide the right product and destination.
• Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
• Capture and record required client information.
• Provide expert travel advice on products and destinations.
• Build rapport with clients to ensure customer satisfaction and repeat business.
• Extend product and destination knowledge through supplier training and own research.
• Proactively identify, take ownership, and resolve customer queries.
• To ensure an excellent standard of customer service is always provided.
• Collecting and processing payments.
• Achieve monthly / annual goals.
• Advising clients on travel arrangements, e.g. visas and passports.
• To ensure the company’s values are always demonstrated.

Skills and Experience:

• 2 years minimum experience of working within a travel agency.
• A genuine desire to achieve results, both personally and as part of a successful team.
• Ability to thrive in a busy, fast-paced environment.
• Excellent customer service and communication skills.
• A keen eye for detail and be comfortable with multi-tasking.
• Ability to work on your own initiative and as part of a team.
• Resilience to deal with complex queries in a fast-paced environment.
• Proven track record of achieving / exceeding targets.
• Have a passion for travel!

Benefits:

• Being a part of a fun, friendly & passionate team.
• Generous bonus & incentives scheme! (Personal Bonus & Team Bonus, Top Seller Holiday Fund, Ancillary Competition + Tour Operator incentives & perks!)
• Overseas educational travel opportunities.
• Discounted staff travel.
• Team evenings & events.
• Company pension scheme.
• Long service celebrations.
• Annual Oyster birthday celebrations.
• Closed Sundays & Bank Holidays.
• Allocated two Saturdays off per month!*
• Flexible working from home considered*
• On-site parking.

Supplemental Pay

• Bonus scheme
• Commission pay
• Other

Job Types: Full-time, Part-time

Benefits:

• Company events
• Company pension
• Free or subsidised travel
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Norwich, NR6 7AS: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your current notice peroid?
• Is your your experience of working in travel within the last 5 years?

Experience:

• Travel Agency: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship