Dutch Speaking Customer Service Champion

• Join a team looking to expand into new markets globally.
• Great potential for career progression in customer service.

About Our Client

The client's Customer Service team is based in Essex - Colchester. They are looking for a Dutch Speaking Customer Service Champion to represent the Danish market in their growing team. A retail company specialising in Sports and Nutrition products, the client is looking for someone to handle customer queries efficiently and professionally.

Job Description

The main responsibilities of a Dutch Speaking Customer Service Champion:

• Managing customer queries via telephone, email and live chat on a day to day basis.
• Updating customer's orders and accounts via online and in-house databases.
• Checking and amending live orders were appropriate.
• Liaising with couriers via telephone and web regarding customer's deliveries.
• Delivering a first-rate customer service experience in all cases.
• Keeping emails up to date with a response time of 1 hour.
• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching.
• Carrying out any other ad hoc duties requested by your line manager to support the customer service function.

The Successful Applicant

The successful Dutch Speaking Customer Service Champion:

• Enthusiastic and bubbly personality.
• Fluent in Dutch both written and verbal communication.
• Ability to communicate professionally via telephone and email.
• Strong team player and flexibly in regards to working hours.
• Affinity to sports nutrition and/or fitness is an advantage.

What's on Offer

What is on offer for a Dutch Speaking Customer Service Champion:

• 60% company discount
• Company pension
• Perk Box subscription
• Cycle to Work scheme
• Summer working hours
• Medical Cash Plan
• Great company culture with staff socials
• Hybrid work