Co-Ordinator

Location: Pall-Ex Group Head Office, Coalville

Reporting to: Service, Compliance & Quality Manager

Working hours: Full Time (40 Hours)

Key Partners

• Line Manager
• HR Manager
• Other HR/HSE Advisors (Peer Support)
• Head of Group QHSE
• Depot Members

Key Activities

• Advice & Guidance
• Support in reporting data
• Administration
• Customer clearance management
• Organisation of held freight

Core Value

• Engage with Member depots in a timely manner
• Find solutions and helping others to solve problems in a positive & productive way
• Help create an engaged workforce
• Supporting people to work at their very best

Key Customers

• Depot Members
• Functional Managers
• HR Manager
• Other Advisors
• All Employees
• External bodies (i.e. courier companies)

Key Resources

• H&S Management System
• Departmental Processes
• My NEXUS
• Policies & Procedures
• Internal Teams
• Employee Handbook

Customer Relationships, Service & Delivery

• Timely, professional, and accurate response
• Deliver on promises
• Regular communication and updates to all

Company Values

• Honesty, Transparency
• Mutually Beneficial Relationships
• Sustainability, Commitment

Strengths, Skills and Competencies

• Ability to work well independently & part of a team
• Ability to work under pressure
• Build & maintain strong working relationships
• Confidence to problem solve & make decisions

Key Deliverables and how you capture value

• Depot feedback
• Feedback from customers
• Project outcomes
• KPI outcomes

Role Specific Responsibilities

• Reporting any damages, problems, and general traffic concerns
• Confirm Amazon UK bookings and liaise with the membership to ensure deliveries booked
• Liaise with Pall-Ex Regional Management and Compliance teams on repeated issues
• Monitor trends for repeat offenders and ensure fines are allocated accordingly
• Ensure SLA is being adhered to with respect to delivery performance
• Engage with the Senior Quality & Compliance Co-Ordinator & Service, Quality & Compliance Manager to ensure department objectives are met
• Work on any additional projects as outlined by the department

If you are interested in the role please can you send your CV and cover letter to Nick Antill-Holmes (nantill-holmes@pallex.co.uk) and HR (recruitment@pallex.co.uk )

STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier