Receptionist / Front Office Guest Service Agent

Executive Mandate Specification

Could you be our friendly face for pentahotel Birmingham?

pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded team as a Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff team or the games console being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.

The ideal candidate will have exceptional people skills and enjoy working with a busy and passionate staff, across the hotel. You will be well presented, eager to exceed customer expectations and be able to deliver a warm and welcoming approach.

You will ideally have experience within a similar role or have worked in a customer service, hotel reception or a F&B environment.

Key responsibilities

• Checking guests in and out of the hotel
• Dealing with guest enquiries
• Taking payments
• Serving food in our restaurant and drinks at the bars
• Working in conference & events
• Liaising with the kitchen, reception and the bar and with the appropriate departments to maintain a high quality service for our customers

Attributes

• A warm, confident and friendly approach
• Self-motivated and enthusiastic
• Dedicated and committed
• Organised, methodical and fun
• Ability to keep calm under pressure
• Sound administration skills

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This is how we work together:

• A competitive salary
• An international working environment where you get to know other cultures
• An additional day off for your birthday
• Free 2 night stay each year in any Penta hotel
• Staff rate in any Penta Hotel
• Casual dress code
• Gym membership

Job Types: Full-time, Permanent

Salary: £20,800.00 per year

Schedule:

• Weekend availability

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location: One location

Reference ID: PB22

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship