Executive Appointment Mandate
ID: EX-1008517153829
Customer Experience Advisor
Compensation Bracket
£23,500 - £23,500
Tenure & Discipline
Executive Full-Time
Jurisdiction
United States
Statutory Visa Pathway
US Immigrant / H-1B
Submit Dossier Directly →
Official Verified Employer • $0 Candidate Fees
Executive Mandate Specification
Job Description
If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
Your experience and skills
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
Analysing CEX activity data and reports
Your experience and skills
Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
Ability to work individually and as part of a team
Strong Customer service background whether this be over the telephone or face 2 face.
Good interpersonal skills and the ability to build rapport at all levels
Excellent verbal and written communication skills
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
🏛️ Explore Connected Career Corridors
