Match Day Ticket Office Assistants

Executive Mandate Specification

To work within a busy, friendly team every matchday providing excellent customer service to our supporters face to face and on the telephone.

The role requires our Ticket Office Assistants to work Saturdays 12:30pm to 3.30pm and/or mid week 5:00pm to 8:00pm for midweek matches. Subject to seating availability you also get to watch the match afterwards!

Main Duties

• To serve supporters in person and on the phone, selling tickets, season tickets ensuring a fast and effective customer experience
• Work in the ticket collection points
• Handle all customer enquiries professionally and promptly
• Advise supporters of matches on sale, and any other products as required
• Ensure up to date records are recorded and inputted at source
• Identify and execute all sales and upselling opportunities
• Work effectively and positively with other members of staff

About you:

• Significant experience of using computers and IT, training will be given for our in-house system
• Experience of working in a customer facing role
• Excellent customer service skills
• Able to work with a high level of accuracy and attention to detail.
• Able to work under pressure and when its really busy!
• Great team player and helpful to the team
• Well-presented and professional

Job Type: Zero hours contract
Contract length: 12 months

Salary: £12.50 per hour

Benefits:

• Casual dress
• Employee discount
• On-site parking

Schedule:

• Day shift
• Weekend availability

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship