Customer Service Advisor

About Pilgrim’s Food Masters


We are Pilgrim’s Food Masters, part of the Pilgrim’s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.

The wider Pilgrim’s company employs around 60,000 people across the globe and we’re one of the world’s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all of our team members.

Our Pilgrim’s Food Masters portfolio includes famous brands that are some of the UK and Irelands Favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK’s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.

We strive every day to make Pilgrim’s Food Master’s a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace

Role Description
Our Oakhouse Customer Service Team are looking for a Customer Service Advisor to join their team based at their Headoffice in Chippenham.

If you love being part of a team, enjoy working in customer service and helping/ advising customers over the phone this is the role for you.

This role is an office based role working 9-5 Monday - Friday.

Key Accountabilities

• To be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers.
• Handling customer's incoming and outgoing calls in a confident and professional manner
• Making outgoing sales calls and dealing with customer queries and complaints in friendly and professional manner.
• To match products and services to a customer’s needs, in turn providing an effective and efficient service.
• To be part of the Customer Care Team, you will deliver excellent customer care and online assistance for customers.
• to be required to send out daily mailings to our customers and assist in the wider business.

Skills and Experience

• Previous customer service/ telesales experience preferred but not essential
• Must be a good listener and be able to communicate at all levels
• Must be computer literate
• Must be able to work on their own initiative as well as part of a team
• Previous experience of B2B and B2C environments is advantageous. Knowledge of SAP preferred but not essential.

Why Join Pilgrim’s Food Masters
Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim’s we focus on what’s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members