Service Support Assistant
Executive Mandate Specification
Title: Service Support Assistant
Hours: 36 hours
Salary: £20,404.80 (Subject to Job Evaluation April 2023)
Reporting: Service Support Co-ordinator
Contract: Permanent
Following recent business growth we are looking for suitably experienced individuals to expand our service support pool. The role will involve welfare phone calls and working within a team providing effective, efficient and responsive administrative services.
If you wish to apply for this vacancy please visit our website www.positive-steps.org.uk and select work with us, current vacancies and submit your application. If you wish to seek further information about this role then email jennawinstanley@positive-steps.org.uk
Closing Date: Wednesday 3rd May 2023
Short-listing: Thursday 4th May 2023
Selection: Thursday 11th May 2023
Job Purpose
To provide responsive support services, including front of house activities, to the organisation
Principle Duties and Responsibilities
- Provide resources to ensure service needs are met
- Update designated systems to ensure records are accurate and up to date
- Conduct customer interactions and respond to queries to meet the needs of the business
- Apply the consistent application of relevant policies, including safeguarding, health and safety and equality and diversity to ensure a compliant organisation
- Undertake any other duties to meet team and organisational objectives following consultation with your manager
Key Relationships – Internal & External
- External – Partners, clients and visitors
- Internal – Staff and volunteers
Experience
- Demonstrable experience of verbal and written communication in education, volunteering or employment
Knowledge
- Awareness of safeguarding legislation and guidance, and the boundaries of professional relationships
- Awareness of health and safety requirements
Skills
- Primary skills in Microsoft Office and database systems
- Primary ability to pass information accurately and concisely
- Primary ability to record information with a high degree of accuracy
- Primary communication skills with a variety of audiences
- Basic literacy and numeracy skills
Personal attributes
- Non-judgemental approach
- Ability to establish priorities and principles
- Resilient and able to work independently as required
- Commitment to Positive Steps vision and values
Additional requirements
- Being prepared to work flexibly to meet the needs of customers and the organisation
- Evening and weekend working as required
- Standard DBS required
OUR VISION - People and communities inspired to take control of their lives
OUR VALUES
- REFLECTIVE - We reflect upon learning using our knowledge and experience to create and develop new ways of working
- EMPOWERING - We support people and communities to succeed through personal achievement
- ASPIRATIONAL - We encourage and support people and communities to aim high and achieve their ambition
- INCLUSIVE - We consult and involve colleagues, clients and partners in all that we do
- ADAPTABLE - We strive for improvement through recognising innovation and improving ways of working
We are a values-based organisation, so reflecting our values in your evidence will support your application.
Ability to commute/relocate:
- Oldham, OL1 1DJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Job Types: Full-time, Permanent
Salary: Up to £20,404.80 per year
Benefits:
- Cycle to work scheme
- Flexitime
- Sick pay
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Oldham, OL1 1DJ
Reference ID: EO7
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
