Customer Service Advisor - Student Accommodation

Executive Mandate Specification

Company overview:

Prime Student Living is a market-leading student accommodation, lettings and operational management company with over 10 years’ experience delivering high quality, safe homes to students across the UK and Europe.

Job purpose:

Working as part of an on-site property team you will provide a first-class front of house customer service to the students, ensuring that their stay with Prime Student Living is one that they will remember and want to return to.

We are now looking to recruit a Customer Service Advisor at our site in Coventry. This is a full-time role of 37.5 hours per week, working five days out of seven between 8:00am and 8:00pm.

Principle responsibilities:

• Provide a friendly and welcoming front of house service that make our students feel like there in a home away from home
• Assist with the sales process of rooms to prospective new students, taking deposits and dealing with the general administration of bookings
• Assisting with the check in of students to the building, providing a smooth check in service to meet the needs to the customer
• Dealing with customer queries and complaints in a proactive and calm manner, escalating where necessary
• Coordinating the running of student social events and social media platforms on site to provide an enhanced customer experience
• Coordinating and overseeing student well-being and health and safety in line with property compliance standards
• Responsible for rent collection and passing to credit control when necessary
• Coordinating, processing and reporting on sales, rent, security deposits
• Recording all maintenance issues and supporting the Property Manager in allocating job lists
• Act as an ambassador for the city and provide students with advice and support on local services and amenities
• Assist the Property Manager and Prime marketing team in attending student housing fair and events, managing the property show flat and other such events that market the property

Person specification:

• Previous experience in delivering in person customer service
• Previous front of house/receptionist experience
• Experience in working with booking system (such as StarRez, TCAS), or customer relationship management systems (CRM’s)
• A good level of general administration experience
• Knowledge of compliance requirements for managing a building
• Demonstrable experience using Microsoft Office – Excel and Word

Behaviours:

• Friendly and approachable at all times
• Good level communication and interpersonal skills
• Teamwork and the ability to foster good working relationships
• Patience and calm in their approach to dealing with customers
• Accountable and confident to take decisions when working alone
• Personally, credible when dealing with customers

Desirable:

• IOSH – managing safely
• First Aid trained
• Mental Health First aider

Job Types: Full-time, Permanent

Salary: Up to £21,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Customer Service: 1 year (preferred)
• Front of house/Receptionist: 1 year (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship