Hotel Operations Manager

Executive Mandate Specification

To be considered for this exciting opportunity you will have already have a proven and successful career in a busy and fast paced environment, either as an Operations Manager, or have at least 3 years’ experience as a Senior Head of Department in either Front Office or Food & Beverage. You will also currently, or until very recently, be employed in an internationally branded full-service hotel. Preference will be given to candidates who have extensive knowledge of the Hilton ways of working. You must be a resident in the UK already and be legally eligible to work in the UK. Short term relocation support/accommodation is available for the right candidate.

The Role:

• Oversee and direct all aspects of the operation at the Hotel ensuring the service & product continue to delight guests and meet the Brand Standards.
• Lead and develop direct reports, setting clear and measurable objectives. Ensure that objectives are delivered in line with the business strategy and objectives of the hotel.
• Optimise opportunities to drive revenues & exceed budgeted sales by creating a sales culture across the operation.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
• Ensure that all operating costs, including payroll, are controlled throughout the operational departments and results are analysed regularly to highlight areas of improvement required and take appropriate action.
• Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.
• Ensuring each person within the team receives the guidance and feedback in line with the required company standards.
• To ensure all team members operate in a safe way meeting company and legal requirements.
• To co-ordinate and oversee the selection, recruitment, training and coaching of all team members.
• Hold regular briefings and communication meetings with all Head of Departments.

Job Types: Full-time, Permanent

Salary: Up to £50,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• Are you already a resident in the UK and are you legally allowed to work in the UK?
• Do you have the required senior management experience for this role in Hotels, either as an Operations Manager, a Front Office Manager or F&B Manager?

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship