IT Service Desk Administrator

Executive Mandate Specification

This is a great opportunity for someone with an administration background to learn more about IT in a growing and developing charity.

We’re looking for someone to bring a passion for developing their technical skills while supporting our colleagues with their IT needs and queries, and working as part of a larger IT team.

About the role

As our IT Administrator you’ll be part of our Technology Team and will provide administrative support for our technology service desk team.

You’ll work with the Technology Operations Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times.

What you’ll do:

• Delivering excellent customer service through telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk.
• Managing IT equipment, including the Issuing of IT equipment for new starters and managing returned equipment for leavers and providing support for our video conferencing equipment and meeting rooms
• Basic IT support using the knowledge base to guide users to resolve their own issues.
• Ensuring that support issues are kept up to date and have sufficient detail

What you’ll bring:

• A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries
• Previous experience of working in an administration role, preferably as part of an IT team
• Excellent organisational skills and the ability to prioritise your own work
• Experience of using of using Jira Service Desk or similar ticketing system
• An Interest/passion in IT support

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract. You’ll be required to cover your own travel expenses to the office.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role, and will interview candidates on a continuous basis. Therefore, if you are interested, please submit your application as early as possible.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

Job Types: Full-time, Permanent

Salary: £27,030.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship