Head Host / Bookings Manager

Executive Mandate Specification

REKOM UK are looking for a passionate Head Host/Hostess at PRYZM, Plymouth.

If you are a fun-loving sociable character and would like to be part of the team at this exciting venue then look no further, we may have the perfect vacancy for you!

What can you do for us?
REKOM UK are looking for a Host/Hostess who will assist the Management Team by ensuring the smooth and efficient running of the operation whilst maintaining brand standards and values. To provide excellent guest service and help to increase sales revenue by providing a friendly, informative welcome to all guests.

What can we do for you?
REKOM UK is a national business that focuses on local decision making. With a HUB office support network, our management teams are given the full support to maximise their business performance.

• Competitive Rates
• You will join the largest late-night operator in Denmark, Norway, Finland and the UK; and
• We will supply many support functions via our HUB office and senior management team.

Your duties will include but are not limited to:

• To work as a member of the VIP team and lead them in the nights operation from set up to close down
• Oversee the bookings and allocate them to their area based off their requirements and package
• Greet designated VIP guests and act as their main point of contact throughout the session
• Collect the coats/jackets of the VIP guests and place securely in cloakroom, ensuring the guests receive their cloakroom tickets, and return the coats to them, at their request, before they leave;
• Ensure you check on your VIP guests periodically throughout the session;
• Upsell packages to your VIP guests wherever possible;
• Ensure the booths are clean and tidy, with clean menus, at all times;
• To successfully resolve guest complaints wherever possible referring unresolved complaints to the management team;
• Comply with displayed bar tariffs and any promotional offers applicable to each session;
• Ensure your workstation is not left unattended;
• Ensure that all areas are dry and clear of spillages or broken glass; and
• Public and staff areas should be kept clean.
• Maintain bar areas in line with operating standards;
• Serve drinks, as ordered providing quality guest service;
• Ensure good housekeeping standards are applied and deliver a safe environment through maintenance of the venue; and
• Complete all company Polaris training, including refresher courses, as and when required to do so.

All applicants must be well presented, professional, a good communicator with excellent overall operational standards. Candidates must be eligible to work in the UK.This is a part time and permanent role that will see you working shift patterns that include evenings and weekends, so you must be flexible in terms of the hours required of you. This is by no means a 9 to 5 role and all applicants should take this into consideration. Our team love what they do! We have a passion for providing an experience second to none. We look to our leaders to feel the same way and ensure this passion is installed throughout the business.

Excellent rates of pay, training, benefits and opportunity for progression available!

Job Types: Part-time, Permanent
Part-time hours: 5-20 per week

Salary: £10.00-£12.00 per hour

Benefits:

• On-site parking

Schedule:

• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship