Customer Service Manager

Executive Mandate Specification

Job Summary: Are you a self-starter, motivated to learn, and relationship driven individual looking to get into the vital Transportation and Logistics space? This an exciting opportunity to start building a career with one of the largest Transportation and Logistics providers in the United States who is dedicated to Keeping America Moving The main purpose of this position is to manage, solicit, assist, grow, and maintain our current and future customer base while providing an excellent customer experience. This includes requests for loads and all customer service functions needed to ensure customer KPI's are met and or exceeded. Primary duties can include: • Receive and manage customer load requests via telephone, e-mail, and Electronic submission, and monitor changes in load status. • Professionally solicit loads from customers to build their internal portfolio and drive organizational revenue growth. • Manage load bookings within your management area for commitments and capacity. • Manage customer On-time service levels and other key performance indicators to exceed customer needs. • Close Team interaction and maintain daily communication with planning team, operations team and Supervisor to ensure daily operational functions are met. • Manage equipment needs for your customers.

EDUCATION AND EXPERIENCE • One to three years customer service experience preferred. • Bachelor's degree with an emphasis in Supply Chain Management or Business Administration/Management is a plus but not required. • One to three years relevant transportation experience preferred but not required. • P.C. experience preferred with shipment scheduling experience within the truck load industry.

Job Type: Full-time

Salary: £27,922.00-£31,097.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Work Location: Remote

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship