Senior Customer Success Manager (Revenue)

Executive Mandate Specification

The Role
Robin AI is looking for an accomplished Senior Customer Success Manager (Revenue) to join our rapidly expanding team in London. This role offers a unique opportunity for an experienced professional with a proven track record in revenue growth and customer management to drive the development of our customer success function. As a Senior Customer Success Manager (Revenue), you will be responsible for the immediate account growth of our existing customer base. This will require strong relationship-building skills, excellent communication, and a self-starter mentality. You will collaborate with others to create and implement new processes that improve customer experience and track relevant usage metrics.
Tech Stack
Responsibilities
Sounds great! What are my responsibilities?
Collaborate with the team on strategy for the Customer Success function
Assist in establishing clear processes for account reviews, renewal, and growth
Manage and oversee customer onboarding
Promote the value of the Robin AI platform to customers
Assist in upselling Robin's products and services to customers
Help create training courses and educational materials to support customer education
Coordinate with the senior leadership team and wider go-to-market team on core customer success metrics and performance

‍

Your Skills
Have 2-3 years of experience in Customer Success.
Demonstrate deep customer empathy and excellent communication skills
Translate customer feedback into product requirements
Constantly seek ways to improve processes and demonstrate strong organizational skills
Successful track record in customer success for B2B software products
Use data to aid decision-making whenever possible
Experienced in handling uncertainty and risk in on-boarding customers to new software products
Pay attention to detail in all aspects of work.
‍

Compensation @ Robin AI

Salary: £60,000-£70,000
Generous Equity package: When you help build Robin AI, everyone deserves to be an owner.
Please Note: If your salary expectations look a little different to that outlined, we’d still be keen to hear from you if this is a role that excites you and one that you think you could really excel in.
DEI @ Robin AI

We want to break diversity, inclusion and equality barriers within the tech industry. In building our team, we welcome the unique contributions that you can bring, and welcome applications regardless of ethnicity, religion, sexual orientation, gender identity and expression, disability, education, opinions, nation of origin, languages spoken, age, pregnancy and maternity, or veteran’s status.

Compensation & Benefits
Competitive salary
£60,000-£70,000
salary
Meaningful equity in the business
Flexible working from home and in our WeWork office
Focus on continual learning and development
Unlimited sick leave and gender-neutral parental leave
Technology to enable you to work seamlessly from the office or home

We are deliberate about the culture we are building, and are committed to creating an inclusive environment that attracts the best talent from diverse backgrounds. Whether it’s helping curate the Robin Spotify playlist, discussing gender equality in tech, or taking a meditation break with our holistic health plan, we want you to find your space within the Robin community.
‍
Depending on your location, you’ll have access to WeWork amenities ranging from co-working space, bike lockers, pool tables, table tennis, free barista-made coffee and free beer in the evenings.

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship