Customer Service/Admin Assistant

Executive Mandate Specification

Salcura Natural Skin Therapy makes highly effective and natural products for anyone suffering from allergic skin conditions. Originally developed by Dr Martin Schiele, a bio-medical scientist, the Salcura range has helped people with their skin for over 10 years.

Salcura Natural Skin Therapy is part of a holding company, with two sister-brands, Rosalique Skincare and Anicura Natural Pet Solutions. Salcura is sold online and offline in retailers like Holland & Barrett, and is sold internationally in countries like Ireland, the Netherlands and Denmark.

About the Position
We are currently looking for an enthusiastic and proactive individual who can support the team through a variety of customer service and administrative activities across the three companies.

• Ensure premium customer service for all inbound calls, chat and emails, both from customers as well as our stockists.
• Manage Online Marketplaces like Amazon and E-Bay for all brands.
• Provide advice, answer questions and promote our brands in every interaction.
• Place orders, resolve technical queries and undertake associated administrative activities.
• Support other departments in the business where possible.

About the candidate

• Must have minimum one year experience in office-based Customer Service in the Cosmetics/ Beauty/ Skincare industry.
• The desire to exceed customer expectations and ability to take ownership of issues.
• Excellent communication skills both written and verbal.
• The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player.
• Ideally you will have a genuine interest specifically skincare and cosmetics.
• Comfortable with being on the phone, pro-actively speaking to customers, suppliers and stockists
• You will need to be confident, speak English fluently and feel comfortable working in a dynamic environment.
• Strong problem-solving and organisational skills.
• A real can-do go getter attitude, who is willing to learn and grow with and within the organisation, continuously striving to improve oneself and the business.

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Application question(s):

• Why would you like to work for Salcura Natural Skin Therapy?

Language:

• English (required)

Work Location: Hybrid remote in London

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship