IT Systems Support Engineer - London Insurance

Executive Mandate Specification

A global insurance underwriter is looking for a skilled IT systems support engineer to join the team and provide first and second-level support.

Supporting users both onsite and remotely, you’ll work within a globally distributed team, focusing on IT automation while expanding and deepening your skillset throughout the process.

What you will do

• Be the first point of contact for IT support.
• Diagnose and resolve technical issues.
• Assist with onboarding and offboarding.
• Manage software and hardware installations.
• Support network patching and upgrades.
• Be proactive in improving processes, user training, documentation and automation.
• Contribute to new initiatives.

What you require for the role

• IT support experience, desktop or helpdesk support preferred.
• Excellent written and verbal communications skills.
• Demonstrate a strong customer focused attitude to all tasks.
• Able to work both independently and within a team.
• Enthusiastic about upskilling, emerging technologies and on the job learning.
• Experience with SLA’s, ticket management and incident management.
• Knowledge of Windows 10/11.
• Office 365 and Active Directory administration.
• Exposure to the following would be advantageous:
• Intune, Autopilot, SharePoint, Azure AD, Citrix, PowerShell, Azure DevOps

Job Type: Full-time

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: Hybrid remote in London, EC3M 4AJ

Reference ID: JSOJOBInsurancesupport

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship