Receptionist

Executive Mandate Specification

OPPORTUNITY AWAITS AT SCAPE

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Ireland, Australia and soon to be the US. As such, we’re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you’re enthusiastic about working alongside a talented team to deliver the best living experience, don’t hesitate to apply today. We look forward to receiving your CV.

Location: Scape, Wembley

Hours: 40 hours per week. Shift patterns are between 7am - 8pm, Monday to Sunday. Must have flexibility to cover a variety of shifts.

As a Scape receptionist, your main responsibilities would be:

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• Keeping our booking system updated
• Keeping the reception desk and entrance lobby clean and tidy at all times
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Raising maintenance requests for students and general maintenance and communicating with our maintenance team
• Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
• Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution

Your key attributes and skills are:

• Organised, flexible and dedicated
• Excellent customer service skills
• A professional phone, email and personal communications manner with a passion for excellent service
• Dependable, enthusiastic and an excellent team player
• Competent with Microsoft Office and experienced with learning new systems.
• Previous Reception experience is preferred but not essential
• Flexible in working hours and locations

Why work with us?

As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we’re sure you’ll fit right in!

We have a range of employee benefits including:

• Increasing pay with length of service*
• Birthday day off*
• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee assistance programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work & Tech Scheme*
• Increasing holiday allowance*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

If you think you have what it takes to be the next Scape receptionist, contact us now.

We look forward to hearing from you.

The Scape Wembley Team

Job Types: Full-time, Permanent

Salary: £21,424.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wembley, HA9 0LR: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship