IT Customer Support Engineer

Executive Mandate Specification

We are actively building diverse teams and welcome applications from everyone.

Role: IT Customer Support Engineer

Location: Central London (Customer Sites)

Salary Package: £23-27,000 + Large Company Benefits

Contract Type: Permanent / Full Time

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role Requirements

• Provide high quality support on IT hardware and software products, within the required Service Level Agreements.
• Work efficiently and proactively to deliver IT support services to a wide portfolio of customers.
• Using your strong Technical and Customer Service skills, you will ensure that customer issues are dealt with in a professional and timely manner
• Opportunity to become a trusted adviser to the customer across a range of technical areas.

Skills/Experience

• Have experience of supporting a range of PC, Laptop, Printer technologies within a site or field environment
• Pride yourself on delivering the highest quality service to the customer
• Relish the prospect of the opportunities to train in new technologies and services
• Possess excellent customer service skills.
• Have strong communications skills and be a strong team player

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Job Types: Full-time, Permanent

Salary: £23,000.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Day shift

Work Location: In person

Reference ID: 280

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship