Customer Service Assistant H/F

Executive Mandate Specification

Sebbin UK LTD, based in Egham (Surrey), belongs to Groupe Sebbin SAS, a French company based near Paris.

Sebbin Group designs, develops, manufactures and markets silicone prosthesis and other solutions for aesthetic and reconstructive surgery.

The team of Sebbin UK currently consists of 7 people (based either at Customer Service or in the field) .

We are urgently looking for a talented individual to join our lovely customer service team. The role is diverse and in addition to the duties listed below, may also support other areas : exhibitions, custom made implants.

1. Orders :

· Allocation of stock

· Orders acknowledgement and confirmation of the availabilities to the customer

· Processing the orders

· Consideration of customer-specific conditions, discounts, and promotions for orders

· Booking deliveries and collections

· Confirmation of the delivery to the customer

· Customer communication. Providing any required information to the customers by telephone and electronically

· Invoicing all orders in a timely manner

2. Reports :

· Monday revenue reports

· Usage reports (on request)

· Consignment stock reports

· Other reports as per request of Business Manager or Country Manager

3. Recievables:

· Following up with customers about payment of their Invoices

· Sending statements

· Reporting to Business Managers about delayed payments

· Working with the accountant to allocate payments

4. Co-operation with different departments with our parent company

Profile
· At least 1 year of professional experience at Customer Service and Cash Collection (preferable)

· Good MS Office knowledge (Outlook, Teams, Word, Excel)

· Very good written and spoken English

· Very good communication skills, service orientation, quick comprehension, methodical-analytical and structured way of thinking and working

· Ability to work in a team

· Understanding supply chain

· Experience in medical devices field would be ideal (but not required)

Additional Informations
Full-time : 37.5 hours a week

Location : Egham

Job Types: Full-time, Permanent

Salary: £2,083.00 per month

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship