Customer Hub Advisor x3

2x Full time, Fixed Term Contract (Maternity cover)

1x Full time, Fixed Term Contract - FTC up to December 2023, subject to change

Closing Date: 18th April 2023

As part of the recruitment process for these vacancies, there will be a half day assessment centre held in our Letchworth office. Shortlisted candidates will be contacted to confirm dates and times following the closing date.

Settle could have the exciting opportunity you’ve been looking for; we’re recruiting three Customer Hub Advisor to join us. You will be the first point of contact for customers, representing settle as the “face” of our business and will provide an excellent service that is easy to access, simple to use and focusses on resolution first time – building trust with customers and stakeholders in the process. You will work collaboratively with colleagues, taking a bold approach as a champion for our customers.

Job requirements:

• Respond to and resolve a wide range of customer enquiries received through different channels including calls, emails, and live chat.

• Provide an excellent customer service when responding to a wide range of tenancy management issues

• Have excellent customer service skills and be able to manage difficult and challenging circumstances.

• Manage and process customer mutual exchange requests

• Accurately process tenancy changes, successions, and assignments of tenancy, escalating any cases requiring legal intervention

• Accurately assess Common Housing Register applications in line with policy

• Identify and raise safeguarding concerns

• Raise purchases orders and goods receipt as needed

• Progress applications and manage repairs/arrears for garages - minimising rent loss

• Raise purchases orders and process invoices as needed

What we're looking for:

• have a warm, positive, caring and engaging approach

• A flexible attitude to work, and work patterns - working effectively with a variety of colleagues and adapting to a changing environment and expectations

• Excellent verbal and written communication skills

• Carry out administration work to a high standard

• Experience of providing an excellent customer service

• Able to organise and prioritise your workload

• Able to respond effectively to difficult /challenging situations and customer behaviour

What we offer:

We offer some excellent benefits including generous holiday allowance, corporate performance pay award, enhanced maternity/ paternity/ adoption leaves and stakeholder pension scheme. Further to this Health care cash plan and Life assurance options are available too.

We always like to encourage our teams to develop and so we offer many training and development opportunities. We’re also proud to say we offer Counselling sessions.

INDLOW