Helpdesk Team Leader

Executive Mandate Specification

As we continue to grow and develop our Property Team we are looking for an experienced Team Leader to help coach, mentor and lead a team of Facilities Management Coordinators.

Our FM Coordinators are pivotal in ensuring that our pubs, bars and late night venues are well maintained and safe for our guests, by providing specialist support on repair and maintenance systems.

Using our systems successfully (we can train you!) your team will ensure that maintenance requests are logged and converted into contractor quotations and thus repairs onsite.

What will you be doing as a Helpdesk Team Leader:

• Lead a team to pro-actively manage repairs and maintenance and all associated administrative activity to an excellent standard.
• Continuously develop the team and manage individuals’ capability and performance to achieve objectives through regular reviews, coaching, training, call monitoring and feedback
• Oversee publican correspondence ensuring consistency and accuracy
• Manage statutory notices; logging and responding to new notices and maintaining a satisfactory audit trail of notices through to completion
• Comprehensive understanding of property systems, including the ability to identify improvements to process and deliver training to team members.
• Provide support for Capex investment activity

Why join us? We’re offering a competitive salary of £30,000 & 10% annual bonus + 25 days holiday + annual leave purchase scheme, free parking, discount card to use in our sites and a range of other benefits including health and dental insurance, discounted David Lloyd memberships and a great culture across the business.

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship