Customer Service Apprenticeship

Executive Mandate Specification

Salary: £15,593
Pension: 26.6% employer contribution
Location: Hillington
Working pattern 37.5 hours per week, 9:00am – 5:00pm (30 min lunch break).

This role will typically be hybrid, with 1/2 days working in the office and 3/4 days working from home.

Closing Date: 28/4/23

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Business Administration Apprentices are responsible for supporting our customers in their student finance journey by assisting customers, resolving their requests and case managing their applications whilst learning new skills as your career progresses within SLC. This will include initially assessing and processing student finance applications to establish our customers' eligibility and entitlement to financial support and training you will be providing excellent customer service by answering customer queries through our various channels including inbound and outbound calls, email, webchat and letter.

During your Business Administration Apprenticeship, you will also be working towards achieving a SCQF L6 Business Administration Qualification.

SLC offer a Blend working model and this role typically consists of 1 day in the office, and 4 days working from home.

What you bring:

• A passion and interest for providing excellent customer service with the ability to understand customers' needs and a desire to deliver high standards.
• The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
• The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter.
• A commitment to completing the apprenticeship programme

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

28 days annual leave plus 8 public holidays
Option to buy/sell up annual leave
Flexi-time and flexible working options available
Option to join the Civil Service pension scheme
Life insurance cover for 4 x annual salary
Enhanced company sick pay and family leave including maternity, paternity and adoption
Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Job Types: Full-time, Apprenticeship

Salary: £15,593.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Gym membership
• Life insurance
• Private dental insurance
• Referral programme
• Wellness programme
• Work from home

Schedule:

• Flexitime

Work Location: Hybrid remote in Glasgow

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship