Customer Service Advisor

Executive Mandate Specification

Role: Customer Service Advisor

Salary: £21,840 basics plus up to £300 per quarter bonus

Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation

Tailor Made are recruiting for a Post Sales Customer Service Advisor for a well-established online retail company based in Burnley. You will provide excellent customer service responding to calls, messages and emails in a professional manner ensuring any issues are resolved and customers are happy. This is a full time Monday to Friday permanent position with the opportunity to work on a hybrid basis after a successful probation period.

The role:

· To deliver an exceptional post sales customer experience

· Responding to and resolving any calls, messages or emails in a professional, courteous, and helpful manner

· Proactively anticipating and resolving any issues including communicating with suppliers, providing timely updates, resolutions and managing orders

· Awaiting stock and ensuring the customer is kept informed of stock and updating them of their orders regularly

· Processing all complaints, claims and return requests promptly in line with company policies and procedures

· Resolving customer complaints through to resolution to ensure customer satisfaction

· Provide a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution

· Flexibility of work, undertaking any other duties when required to do so

· Efficiently liaising with other departments within the business to assist customers with any queries they may have.

The ideal candidate will;

• Have previously worked within Customer Service/Contact Centre, although this is not essential.
• Be an all-round excellent communicator, both verbal and written
• IT literate, good knowledge of Microsoft packages
• Proactive, organised, and efficient
• Be hardworking, dedicated, and eager to succeed

· If this role is of interest, please contact Charlotte Sinar

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Salary: £21,840.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship