Supervisor

Executive Mandate Specification

Calling Wizards, Witches, Mages, and Experienced Hospitality Staff who love positive customer interactions and a bit of fun!

We are currently looking for a strong & responsible Supervisor to join our team and oversee our Front of House staff. You will also need to ensure the smooth operation of the venue as well as strict adherence to our standards of service and delivery of a one of a kind experience. A good position for someone stepping up from supervision into their first management role.

You will be at the heart and soul of our venue to ensure the smooth daily running of our innovative Potions Experience (cocktails) and seasonal events.

The supervisor of this venue will get the benefit of a fun and varied role and lead a staff who run experiences that make our customers extremely happy and excited. A love of fantasy and magic would be a bonus, but not essential, and the most important thing here is experience and a hands-on management style.

This is a venue runs a series of immersive experiences around food, beverage, and retail, seasonal events, and private hires. Please see more about the venue and what we offer at thecauldron.io/brighton.

This venue is part of The Cauldron Co., the British entertainment company that brings fantasy to life with technology and science.

If you have previous experience as a Supervisor in hospitality please apply with a CV & a cover letter stating why this role would be suitable for you.

Experience in hospitality is a must & amazing customer services skills is essential! A personal license is a plus.

Main Duties will include, but not limited to:

Operations

Maintaining venue operations, the general experience and the atmosphere during service

Day-to-day runnings and maintenance. Adhering to company regulations and recommended service formats/procedures in order to deliver the high end product our patrons have come to expect from The Cauldron Brighton.

Facilitating the appropriate “magical atmosphere” created by the staff and venue.

Management

Oversee day-to-day operations

Working closely with General Manager to ensure smooth operations

Communicate effectively policy with staff

Maintain company standards

Oversight on all opening and closing procedures

Stock control and deliveries

Staff

Managing staff through their daily service routines

Knowledge of roles performed within the venue

Hiring staff when necessary (in conjunction with other senior staff members)

Ensure that staff adhere to company policies and procedures, taking appropriate disciplinary procedures if/where necessary

Ensuring staff are clocked in and out and are arriving on time

Ensuring staff well being

Hours: We are open to a range of working hours, but please note we do operate evenings and weekend and you will be expected to work during these times.

Experience

Hospitality or customer service: 1 year (required)

Job Types: Full-time, Permanent

Salary: From £11.00 per hour

Benefits:

• Employee discount
• Referral programme
• Store discount

Schedule:

• 10 hour shift
• Day shift
• Every weekend
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

Experience:

• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: TCB_Super

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship