Customer Care Assistant

Executive Mandate Specification

Are you a pet lover, looking for the next step in your career? Would you like to be part of a fast paced, expanding, family-owned veterinary group?

With additional surgeries in Barnsley, Rotherham and Doncaster, our Lincoln surgery is a dynamic, forward-thinking practice, offering outstanding patient care and client service. Facilities include 7 consult rooms, 2 op theatres, digital processing, ultrasound, QCR laboratory.

As a key member of the surgery’s team, this role is responsible for creating a positive, welcoming, friendly and efficient environment for TPV clients and their pets; and in doing so, driving excellence in customer service and patient care. The degree of proactivity of this role has a direct correlation with the revenue of the surgery.

We are looking for an enthusiastic, outgoing individual, with a particular emphasis on excellent communication and customer service skills to work with our existing friendly and supportive Customer Care team in Lincoln.

We offer a rewarding working environment, and the opportunity for personal and career development.

The opening hours are 8-19:00 weekdays, 08:00-15:00 Sat and 08:30-15:00 Sunday. Working hours will be spread across 5 days a week to include weekends.

Job Types: Full-time, Permanent

Salary: £5.28-£10.42 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship