Customer Service Assistant

Executive Mandate Specification

Job Description

Here at The Puffin Hut we feel strongly about treating our staff right!

We don't believe in zero hour contracts, we appreciate you have bills to pay and therefore offer permanent contracts which reflect the hours you actually work each week.

We also respect our staff have a life outside of work and therefore would't let you know on a sunday what you are working on Monday. We publish our rotas 4 - 8 weeks in advance, so you can make plans and get a healthy work life balance.

The Puffin Hut believes in treating staff like people, not numbers, which is why we reward hard work and dedication with internal progression.

Like the sound of working with us at The Puffin Hut? If so, a fantastic opportunity has arisen for a proactive, friendly Customer Service Advisor to join our Chippenham Store.

We are passionate about providing excellent customer service and supporting customers to reach their goals of a healthier lifestyle, by stopping smoking.

Although knowledge of vaping is a bonus, it is not a requirement to vape or have retail experience to apply. You will need the ability to pick up product knowledge and demonstrate a patient friendly approach to customer service.

Key Responsibilities on a day-to-day basis:

• Deal effectively and efficiently with customer queries
• Helping customers find the appropriate products to suit their Vaping needs
• Processing transactions through the till
• Processing returns
• Ensure high standards are kept within the store
• Ensure the store is always well stocked as well as clean and tidy

Key Skills you will need for the role:

• Over 18 only due to the nature of the product
• Excellent people skills with an outgoing and friendly approach
• Strong communication skills
• Proactive with a can-do attitude Numerate and IT competent
• Drivers licence is preferred but not essential

Perks of working for The Puffin Hut

• Competitive Salary
• Workplace Pension Staff discount
• Up to 28 days holiday per year
• Internal progression within the company is encouraged
• Full training and support to ensure every success in your new role

Hours of work: (Chippenham Store - Chippenham)

• Fulltime contract 35 Hours per week
• (Mon-Sun) 4/5 days over 7

Job Type: Full-time

Salary: Up to £10.00 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship