Production Admin Assistant

Executive Mandate Specification

Production Admin Assistant

We have an exciting opportunity for a Production Admin Assistant to join our market leading garment decoration print operations.

Established in 1985, TOT Shirts Limited has been at the forefront of providing garment decoration for leading music artists and live performance bands delivering some of the most iconic and striking images to the UK and international market.

Reporting to the Head of Production Admin, the position of Production Admin Assistant will be primarily involved in supporting existing customer engagement and processing of orders through production processes and final shipment to customers.

As a Production Admin Assistant in a production environment of a busy and fast paced operation and as part of a production team provided administrative support, a solution-based customer service approach for existing anew customers

You will possess excellent communication and organisational skills, being able to engage with customers via telephone, email and written correspondence.

You will have a working knowledge of Microsoft and Apple packages and client related systems.

Position/Role:

- Entering Customer orders onto bespoke system

- Customer service liaison handling queries, returns and sample clothing/printing

- Telephone and email – customer and supplier queries

- Stock ordering for customer needs and internal stock holding

- Liaising closely with all departments internally

- Any Ad hoc admin duties as requested

Person specific

- Customer service experience, engaging with customers.

- Excellent written and communication skills

- Exceptional organisation and time management skills, taking responsibility to provide client orientated solutions

- Self-sufficient, with an ability to interpret requests as part of a team and/or working in partnership with other departments.

- Problem solving approach to client requests and ensuring tight timeframes are achieved across multiple internal and external stakeholders

- Able to work closely with sales, art and despatch departments

- Attention to detail and ensuring all enquiries are followed through to resolution.

Attributes:

- Team player

- Exceptional time management

- Flexibility

- Organisation skills

- written and communication skills

- Professionalism

- IT literate

System experience:

- Microsoft suit including Excel, word

TOT Shirts Ltd is committed to Equal Opportunities in employment.

Job Types: Full-time, Permanent

Salary: £26,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Reference ID: TOTPRODADASSIST

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship