Front of House Receptionist

Executive Mandate Specification

BENEFITS:

• Training and development opportunities that will enable you to advance as far as your talent and determination will take you
• Free membership for you and a loved one plus 2 discounted memberships for partners, family members or friends
• Workplace Pension Scheme
• Discount on retail and cafe products
• 28 days holidays including public/bank holidays (pro-rata for part-time staff)

We’re made of more, because you are.

You will be the face of Total Fitness as a Receptionist in our Wilmslow club. This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers. You’ll have the ability to multi-task while remaining calm, your positive attitude will be infectious and above all you will want to help the people around you.

What does the role involve?

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• Provide excellent customer service to our members
• To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension
• You’ll be a team player who is happy to help other departments if needed
• You’ll take the time to learn the business so you can answer any questions that may be directed at you during your shift

What are we looking for?

• The ideal candidate we are looking for to join our team is:
• Fun and friendly person
• Excellent communication skills
• Customer focused
• Ability to deal with members in a polite and professional manner
• Ability to cope under pressure

Job Type: Full-time

Salary: £4.85-£9.50 per hour

Ability to commute/relocate:

• Wilmslow: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• DBS Certificate (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship