Order Success Executive

Executive Mandate Specification

Who are we?

https://www.youtube.com/watch?v=YnqlhPaF46M

Totally Branded are a promotional merchandise and branded uniform supplier based in Swaffham, Norfolk.

Totally Branded are a trusted, experienced and creative branded promotional merchandise supplier, working with businesses and organisations throughout the UK and Europe, to deliver creative branded merchandise, storage and distribution services, product sourcing and online corporate merchandise programmes as well as a reliable uniform and PPE managed programme service.

The role:

Your role as an Order Success Executive will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email, and telephone correspondence whilst providing our customers and internal stakeholders the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.

Responsibilities:

· Same Day Van Management

· Courier Network Liaison

· Product Issues & Complaints

· Customer Review Requests

· Customer Review Platform Responses

· Refunds/Compensation Approval

· Organising of 3rd Party Courier Collection where required

· Customer Satisfaction Telephone Call to Obtain Feedback and Retention

Skills:

· Previous experience in complaint handling/customer service is desirable but not essential.

· Highly reliable.

· Extremely organized and Tidy

· Excellent Time Management.

· Great communicator.

· Keen attention to detail.

· Honest.

· Decisive.

· Empathetic.

· Committed.

· A true Team Player.

· Positive, can-do attitude.

Job Types: Full-time, Permanent

Hours: 9am - 5pm. Weekdays. Overtime available during busy periods.

Salary: £19,000 - £23,000 (decided based upon experience)

Benefits:

• Casual dress
• On-site parking
• 4.30pm Finish Fridays
• Monthly Team Rewards
• Order Success Team Bonus Scheme
• Break Time Mini Golf and Darts
• Annual Events

Schedule:

• 8-hour shift

Job Types: Full-time, Permanent

Salary: £19,000.00-£23,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application question(s):

• Why do you feel that this role would be a good fit for you?

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: Order Success Executive

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship