Customer Service Consultant (Money Confidence Expert) - Hammersmith

Executive Mandate Specification

Job Role: Customer Service Consultant (Money Confidence Expert)

Location: London, Hammersmith

Hours: full time 35 hours per week

Salary: £25,100 base plus cash allowance of £2,259 and excellent benefits

At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.

As a Money Confidence Expert you’ll work in our Branch and help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What we need today

At least 1 years’ customer service experience

Be great with people, have a talent for talking to people both in person and over the phone

Have a flair for understanding what customers need and the best way to support them with their current and future goals

Ability to help answer questions and sort out problems

Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.

Are or are able to become an expert in Digital inside and out, embracing assisted self serve and the mobile App. Help customers digitally using their own device or branch tablets.

Location

Our Hammersmith Branch is located at 9 Kings Street in London.

The nearest station is the Hammersmith (District)

Candidates must be able to reliably commute to this location, with no more than 1 hour total travel recommended.

Benefits:
​​​​​We’ll pay you an FTE base salary of £25,100 from day one, and an excellent benefits package which includes:

Extra 9% of your salary (£2,259) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)​​​​​​

On target Annual Award payment (5% on target) based on company performance

Fantastic company pension – TSB contributing up to 13%

25 days holidays (plus bank holidays)

Private Healthcare

So if this sounds up your right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

#ind1

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship